The owner of the online store Light24.ee is Light24 OÜ (registration code 11986323), with a registered address at Tiigi tn 6/2, 61602, Tõravere, Tartu County, Estonia.
Customer support
Call us +372 5184 133 or drop us a message at info@light24.ee
PRODUCT SEARCH IN OUR E-SHOP
To quickly find the desired product in the online store, use the “Sort” dropdown menu. First, the lights will be displayed by style, and after you have selected the appropriate style, the lights will be displayed by purpose in the same “Sort” dropdown menu. However, if you are looking for a specific light fixture for a particular location, we recommend using the search module called FILTERS in the main menu.
FILTERS contain four independent criteria that help you quickly sort out the product you are looking for. Using the Style filter, you can filter the lights according to your desired style: for example, classic lights, modern lights, etc. The Price Range helps sort out products in the desired price range. If you are looking for lights from a specific Manufacturer, using this filter will display only the products of that brand.
After selecting the criteria, press the “Search for product” button. If you make selections in multiple criteria simultaneously, they will be applied together, and only the products that meet all the criteria will be displayed. For example, if you choose “moisture-resistant lights” as the style and “desk lights” as the purpose, and there are no such products, the selection will show “Found 0 lights”.
It is also worth noting that many products are presented as series or different models under one product code. In this case, variable parameters are added as dropdown menus. To get information about the specific model’s data and price, you need to make selections in ALL available dropdown menus, and only then will the information and price of the desired model be displayed. Before making new selections, use the “Clear selections” button.
If you are looking for a light series that includes lights for various purposes, select the primary purpose first, and then make selections in other dropdown menus. If you still cannot find a suitable product in the online store, you can find direct links to our partners’ websites and product catalogs in the “Brands” menu.
ADDING A PRODUCT TO SHOPPING CART
Choosing desired product(s) and adding them to your shopping cart. In order to get full understanding about the product please see the attached description – dimensions, decoration, technical data and etc necessary product information.
In the event when the product(s) has variable options, you will find a combination of variables in the drop-down menu. You will be shown the parameters and the price of the corresponding version of the product. Add selected items to your shopping cart. We definitely recommend to choose the appropriate lamp bulb for your lighting fixture. If the bulb is supplied together with a lighting fixture, then you will see corresponding information.
CHECKOUT
When making purchases, you can choose a suitable delivery method. The cost of transport depends on the size and weight of the ordered goods.
Client can opt to receive ordered goods in person at our representation office at Pärnu mnt. 146 Tallinn.
You can shop as a non-registered user (guest), or as a registered user. Fill in all the appropriate fields (fields marked with red asterisk are mandatory), select the right user name and password for yourself (if you want to become a registered user). Be sure to check the specified address and contact details, otherwise there may be problems with the delivery of the ordered goods.
After „Add to cart“ and „Check-out“ process you will be presented with different payment options (depending on your country of residence):
online-banking link will allow you to pay for the goods immediately;
paying for goods in installments (only for Estonian customers);
bank transfer – system will provide our bank account details, as well as tell you how to initiate a bank transfer;
card payments – you will have a choice of various credit and debit card settlement.
Please note that the estimated delivery time starts after succesful transaction and/or settlement. If you pay for goods using the online-bank facility, then after performing transaction please press the “Back to the merchant” button.
SHIPPING & WARRANTY
For each particular product there is a specified delivery time. Delivery times are calculated as „expected maximum time“ – in most cases, the ordered goods are delivered faster than indicated.
If you put in the same basket items with different delivery times, then ordered goods will be delivered within a period equal to the maximum delivery period of the products in your shopping cart. If you wish to receive order in delivery installments, we would kindly ask you to contact our customer service department.
In order to deliver the goods to you, we use a variety of transportation options. In most cases we use our own transport and Smartpost. Larger parcels will be brought to you by our long-term partners in the field of logistics. As mentioned before, you have „in person pick-up“ option at our rep office Pärnu mnt. 146 Tallinn.
When receiving fixtures be sure to check their condition. If for any reason the goods are broken or have been damaged during transportation, document the evidence in the presence of the courier and notify us as soon as possible by phone or e-mail. If possible, please take a picture of damaged goods. Later claims of the external defects of the goods will be very difficult to meet.
All products are warranted for 2 years, except in cases where the manufacturer provides longer term guarantees or warranties e.g. – LEDs, etc. Proof of the guarantee/warranty is your invoice and evidence of payment
RETURN POLICY
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To use the 14-day right of return, the ordered product must not be used in any other way than necessary to ascertain the nature, characteristics, and functioning of the product, as would be allowed when testing the product in a physical store.
If the product has been used for purposes other than necessary to ascertain its nature, characteristics, and functioning or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount in proportion to the decrease in the value of the product.
To return the product, a statement of withdrawal from the purchase of the product must be submitted, and it must be sent to the email address info@light24.ee no later than 14 days from receiving the product.
The costs of returning the product are borne by the buyer, unless the reason for the return is that the subject matter of the returnable item does not correspond to what was ordered (e.g. incorrect or defective light fixture).
The buyer must return the product within 14 days after submitting the statement or provide evidence that the product has been handed over to the carrier within that period. Upon receiving the returnable product, the Online Store shall reimburse the buyer for all payments received under the contract without delay, but no later than 14 days from the receipt of the withdrawal declaration.
The online store may refuse to make refunds until it has received the returned item or until the buyer has provided evidence of returning the item, depending on which occurs earlier. If the buyer has explicitly chosen a method of delivering the item offered by the Online Store that is different from the most cost-effective standard delivery method offered by the Online Store, the Online Store is not obligated to reimburse the consumer for costs exceeding the standard delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price due to an error.
